Shipping and Return policies

Free economy Express Shipping over 65 euros. (6 - 14 business days) 

Please note, that there are some exceptions for remote areas and Australia. 

It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at laura@songlikelinen.com

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If we are unable to make the change, you will be responsible for receiving the parcel at the address you entered originally. Songlike Linen takes no responsibility for goods lost due to incorrect shipping details.

If for any reason you package is returned to us we will re-shipped to you. However, the reshipping may be an extra cos depending on the reason it was returned to us. 

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Shipping costs are non - refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Songlike Linen ships with efficient global courier services that provide mail-tracking facilities, and we suggest you do the same when sending your items back to us. We are not responsible for items that are lost or damage during returns. 

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If you receive a defective or damaged item - we apologise in advance, and we will replace this piece as quickly as possible. 

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at laura@songlikelinen.com. Please note that returns will need to be sent to the following address: 

MB “Lino dainos”

Belgu street 15, Vilnius 

LT-11329, Lithuania

Contact telephone number: +370 699 65033 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at laura@songlikelinen.com.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned.

* Personal orders, which are custom made specially for you.

 Jewellery items.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at laura@songlikelinen.com.